Use the skill
The skill turns the book into an operating guide. Use it when you are planning, auditing, launching, or operating AI customer support.
Install locally
mkdir -p ~/.codex/skills
git clone https://github.com/assafbar2/the-support-machine.git
cp -R the-support-machine/skills/the-support-machine ~/.codex/skills/Restart Codex so the skill is loaded.
Ask it for artifacts
Use The Support Machine to build our AI support rollout plan.
Use The Support Machine to evaluate this AI support vendor.
Use The Support Machine to create a launch-day runbook.
Use The Support Machine to review our first 30 days.